Forum Discussion
New verion of Articulate Rise results in Scorms not being read as completed.
I am having this same problem with a course I've recently published out of Rise. The course is sending the quiz score but when it fails and the course needs to be retaken, the course is not resetting - it's stuck on the last screen where the Exit button is located. It sounds like I should open a ticket with Articulate for the issue.
Hi Stephanie! Sorry to hear that the quiz in your Rise course can no longer be retaken.
Did you adjust the number of attempts for the quiz?
It's not that the test cannot be retaken. It's that it is not resetting to the beginning when going in to be retaken so the test can be taken again and attempted. I have the quiz set to unlimited retries but it's not working as expected.
I think the answer you're likely to get is that it's an LMS issue; Rise itself isn't going to "re-set" the course for the learner. As I understand it, once the user completes the quiz, pass or fail, Rise can only report the completion results to the LMS. At that point, Rise is done. It's up to the LMS to determine whether or not it will "reset" the course.
If this is correct, this actually makes sense because from an LMS perspective, "resetting" is actually a type of re-enrollment. Rise—and any SCORM package that reports completion based on quiz results—can't manage enrollments.
IIRC, our solution was to duplicate the course, and if a learner failed the course, we enrolled them in the new "remediated" version of the course. Our LMS did not allow a setting that "reset" the course if the user failed the quiz.
If you had the course in SL, of course, this could be different, because you would just program the quiz to restart (not reset) the course if if the quiz failed and then complete the course if the quiz passed. *Maybe* there's a way to build a SL block that could mimic this in Rise.
