Forum Discussion
New Version on Storyline 360 is Unstable
Ever since I was forced to download the new version of Storyline 360 on Monday (4-6-20), I've had problems with it crashing on me. So I installed the newer version of Storyline 360 on Tuesday (4-7-20) and it's just as unstable. I go to save the file and it says that it unexpectedly had to shut down, or something to that effect.
It's awful that you force users to install a newer version when it's unstable. This is affecting my productivity and I'm under immense deadlines right now.
18 Replies
- NancyJourdain-cCommunity Member
My teammates and I have been experiencing a lot of issues with Articulate lately. There hasn't been one course in the 6 weeks that we have worked on for which we have not experienced technical issues.
The system will suddenly crash. It won't allow us to save or preview. We suddenly are unable to publish or open the file. We've been thinking that we needed the newest upgrade as often it would resolve the issue but it has become incessant. I will recommend my teammates to go back to the March version.
Hi Nancy,
Sudden roadblocks like those sound frustrating. You and your team are not alone in this, and I'm glad you reached out!
I'm going to share these details with our Support Engineers so we can determine what's happening. Since you have a Teams subscription, you'll get access to priority support, so look out for our team's email shortly!
- AlisonCoops-021Community Member
Hello, I just downloaded 360 last week and have been loving it, but this morning it just shut down without warning and I lost about 0 minutes of work (but the file is fine.)
- AlisonCoops-021Community Member
That was supposed to say 10 minutes of work. Now Storyline completely locked up and I had to go into Task Manager to end it.
- AndreaKoehntop-Community MemberHi Alison, Thank you for reaching out!I’m sorry to hear you’re experiencing issues with Storyline 360. I have a few questions to narrow down the issue:
- Are you working from a local hard drive? We don’t recommend working with files on a network drive.
- Have you attempted to repair Storyline 360? Here are the instructions.
If a repair doesn’t solve the issue, I’d like to connect you with one of our support engineers. You can open a case here. - AlisonCoops-021Community Member
I am working on a local drive. It's a new installation, so wouldn't think it would need a repair. The issues have not recurred in the past 3 days, so I'm standing by.
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