Forum Discussion
No audio after publish
Hi everyone, I just created a demo for a client and when I publish for review the audio doesn't run on the first slide unless I navigate away from it and then return to it using the side bar navigation.
Any idea what's causing this?
Steve Nixon
Hi Steve!
Sorry to hear you've run into this setback!
I'd be happy to help troubleshoot and have some follow-up questions to help us start:
- To clarify, is this a Storyline course that was published to Review 360?
- Are you expecting the audio to play automatically, and instead are running into a large play button appearing on the first slide? If so, that is expected behavior for certain browsers.
- Can the same issue be observed across multiple supported browsers, or is it local to one?
It would be helpful to have a closer look at the project file and test the issue on our end. Would you be comfortable sharing a copy here in the discussion or privately through a support case?
