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MichaelCohen-d0's avatar
MichaelCohen-d0
Community Member
6 months ago

No audio after publish

Hi everyone, I just created a demo for a client and when I publish for review the audio doesn't run on the first slide unless I navigate away from it and then return to it using the side bar navigation.

Any idea what's causing this?

Steve Nixon

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi Steve!

    Sorry to hear you've run into this setback!

    I'd be happy to help troubleshoot and have some follow-up questions to help us start:

    • To clarify, is this a Storyline course that was published to Review 360?
    • Are you expecting the audio to play automatically, and instead are running into a large play button appearing on the first slide? If so, that is expected behavior for certain browsers.
    • Can the same issue be observed across multiple supported browsers, or is it local to one?

    It would be helpful to have a closer look at the project file and test the issue on our end. Would you be comfortable sharing a copy here in the discussion or privately through a support case?

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