Forum Discussion
No audio after publish
Hi everyone, I just created a demo for a client and when I publish for review the audio doesn't run on the first slide unless I navigate away from it and then return to it using the side bar navigation.
Any idea what's causing this?
Steve Nixon
1 Reply
Hi Steve!
Sorry to hear you've run into this setback!
I'd be happy to help troubleshoot and have some follow-up questions to help us start:
- To clarify, is this a Storyline course that was published to Review 360?
- Are you expecting the audio to play automatically, and instead are running into a large play button appearing on the first slide? If so, that is expected behavior for certain browsers.
- Can the same issue be observed across multiple supported browsers, or is it local to one?
It would be helpful to have a closer look at the project file and test the issue on our end. Would you be comfortable sharing a copy here in the discussion or privately through a support case?
