Forum Discussion
No longer receiving email notifications
Hello E-learning Heroes!
Has anyone possibly encountered an issue with no longer receiving notifications in your outlook when someone makes a comment or provides feedback on your project? I have contacted my IT department and they have advised that the email is not blocked. My teammates are getting the automated messages from notifications-no-reply@articulate.com. Any resolution or ideas to try would be appreciated!
8 Replies
YES...just started this week. It was working great last week but not now. My notification setting is instantly and all for project activity. Frustrating as you may miss something. Hope they can fix this.
You might have to open a support case like I did with Articulate. It has been fixed and back to normal now :)
Hi RebeccaLawre870,
I see that you've opened a support case and that you're working with my colleague Phil. You're in excellent hands! We'll continue the conversation over in your case.
Have a great weekend!
I'm having the same issue. Please advise what to do to resolve this issue.
Hi- I ended up submitting a ticket to articulate and they resolved the issue!
I'm having the same issue....there must be an underlying problem.
Hi JohnCurran! I see that my colleague, John, is helping you in your support case! John was able to look internally and see that the emails were sent from our system to your email. He suggested adjusting your email filters or potentially connecting with your IT team to determine an approved way to receive emails from Review 360. If you have any further questions, don't hesitate to connect with John!
