No publishing to word

Hi Joe,

We do have an open feature request for this support. I've added this conversation to our report so that we can share any updates with you here in the future.

I wanted to share some information about how we manage these feature requests as that may be helpful. 

Oh no, now I cannot publish to Word, either! First time seeing this issue. I publish to Word quite often because I use it to create my narration script. 

Storyline v3.56.26145.0

Document file size: ~26MB

MS Office Professional Plus 2019 64 bit installed

Please see attached quick video of trying to publish to Word.

Kindest regards,

Karen

Hi, Karen.

I'm sorry you're experiencing issues publishing to Microsoft Word!

Let me ask you a couple of questions to narrow down the issue:

• If you navigate to the folder listed under Title and Location, are you able to find the published document?

• Are you working from a local hard drive? We don't recommend working with files on a network drive.  
• Have you attempted to repair Storyline 360? Here are the instructions.

If a repair doesn't help, the next step would be to open a support case with our engineers. You can do this through this link. 

Hello, 

I am also struggling to publish to Word. Has anyone found a workaround for this?

Thanks, 

Hi, Anthony.

Since this is an older discussion with several topics (errors when publishing on a Mac, some people with only a specific file having publishing issues, etc.), can you provide a few details on what you're experiencing?

Let me ask you a few questions to narrow down:

• What happens when you try to publish to Word?
• Is this happening with every .story file or a specific one?
• Are you working from a local hard drive? We don't recommend working with files on a network drive.  
• Which Microsoft Office version do you have installed?

If this is happening for every project, we also recommend a repair of Storyline 360. 

Hi Maria, 

Thanks for getting back to me.

When I publish to word I get the notification to tell me it's successful, but won't open the file and there is no output file in the folder location I've chosen.

It is happening in all projects and even after a complete reinstall and update I'm still encountering the same issue. I have just following the guidance on repairing Storyline 360 and still no joy. 

All .story files are stored on my desktop and not in shared or networked locations. 

I am using a Mac with v 16.56 of Word for Mac installed on my machine. I access Storyline through a Paralells which doesn't have Word installed. 

Sorry for not providing this information initially. 

Thanks for your help

Hi, Anthony.

Thank you for the additional details!

I also work with Storyline on a Mac using Parallels, so this setup should work. However, when working with Microsoft Office, the apps must be installed in your Windows environment.

Take a look at this article for more details:

• Using Articulate Software on a Mac with Parallels Desktop

Dear All,

I work with Storyline 360 on a Windows Notebook in our Company. I have the same Problem as the most here, when i try to publish to Word, I get the Pop-Up notification that the publishining was successful, but won't open the file and there is no output file in the folder location I've chosen. I tried several settings, local stored, network stored, but always the same result: No output, no Word Dokument.

Logically my first Question, ist there a solution to fix this Problem?

Second Question:  if not, how can  I get a paperbased output

Thanks in advance for your fast response.

Hi Dogan. Thank you for posting! I have had this same exact issue for quite awhile, even when I update. I am currently using the latest version of Storyline 360 and the issue persists.

Could this issue have something to do with MS 365 that my office now has installed?

At my company, we haven't been able to publish Articulate Storyline courses to Word since 12-2020. We recently learned that Storyline publishes to the .doc format and my company has blocked that format for security purposes. I can only publish to the .docx format which isn't compatible with Storyline. We have not verified that this is the issue but we strongly suspect this is the problem in our environment.

We submitted a feature request to allow Storyline to publish to the .docx format.

If there's a way to easily publish a Storyline course to a doc format, please share!