Forum Discussion

CristinadeSemir's avatar
CristinadeSemir
Community Member
2 years ago

No sound of a MP4 file when publishing

Dear,

I have created an e-learning where I have included two MP4 files from a bigger video.

However, I can hear perfectly the sound in the SL365, when I publish the course in a SCORM file, the sound disappear.

I guess is something I am not enabling when publishing the file.

Thanks for your support,

Cristina 

 

 

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Cristina,

    I'm sorry to hear you're hitting this snag with the sound of your videos in Storyline! Have you tried testing your course in a different LMS to confirm if the behavior you're experiencing is specific to your LMS? SCORM Cloud is a great environment that you can use for this purpose. Here's how to test your Storyline course in this platform: 

    If you can replicate the behavior in SCORM Cloud, would you be willing to upload a copy of your Storyline project file with the videos here or in private by opening a support case so we can look at it? We'll delete it when we're done testing! 

    Thanks for your patience!

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