No sound when previewing course

Hi Karen, and thanks for reaching out!

I'm sorry to hear that you're experiencing this issue with the audio not playing when you preview the entire project. I'd like to ask a few clarifying questions to help me troubleshoot.

• I understand that the audio plays as expected when you preview that one scene. If you preview the entire course, do all other elements of the course, except for the audio on the text slide, play as expected?
  • If not, there could be a corrupted element on one of those slides. One way you can narrow down the issue is to preview small batches of your course until you find one that isn't working as expected.
• Have you tried importing the slides into a new Storyline file?
• Lastly, have you tried publishing your file to Review 360 to see if you get the same result?

If you'd like additional assistance with your project, you can certainly share it with our team privately in a support case. Anything you share is kept confidential and we regularly remove user files from our systems. Our team is also happy to sign an NDA upon request. If you have other questions about our Privacy and security policies, please take a look at our Trust Center.