Forum Discussion

PatrickCooper's avatar
PatrickCooper
Community Member
5 months ago
Solved

No Subscription Error

Getting a No Subscription message after being prompted to log into Storyline 360. Online features work and can still access Rise and other features, just cant use Storyline without getting the error ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    5 months ago

    Hi, everyone!

    We’ve resolved the issue that was preventing Creators from signing in to the Articulate 360 desktop app. Everything should now be functioning normally, though we’re continuing to monitor performance to ensure stability.

    We appreciate your patience while we worked through this!

Rash's avatar
Rash
Community Member
7 hours ago

Our team faced this error last week. Contacted articulate. Asked me to do certain troubleshooting steps. Did everything. Didn't work. Articulate was working on non-company workstations. So I figured out it was an internal IT issue. It looks like it was something to do with token header changes, so firewall blocked it. I believe some other companies might be facing this too. So this message is to alert articulate team. In case this helps to trickle down on the problem.