Forum Discussion
Articulate 360 No subscription loop
I have been working in Storyline 360 all day. About an hour ago, I suddenly received a message that I needed to log in to continue accessing Storyline. I opened the Articulate 360 app and it said "No Subscription." Trying not to panic, I attempted to log in online, which was successful. Phew! But alas, when the Articulate 360 desktop app refreshed, I got the same "No subscription" message. I tried the same process another 3 times, with the same result each time. I restarted my machine as well. Anyone else experiencing this? I have submitted a support ticket.
Hi, MeganKDowney!
We’ve resolved the issue that was preventing Creators from signing in to the Articulate 360 desktop app. Everything should now be functioning normally, though we’re continuing to monitor performance to ensure stability.
We appreciate your patience while we worked through this!
5 Replies
Same for my whole team. Hopefully we're back up and running soon!
Hi MeganKDowney,
We’re currently investigating an issue where Creators can't sign in to the Articulate 360 desktop app. You may encounter sign-in failures, get stuck during login, or see a “No Subscription” error despite having an active subscription. This can impact launching and updating apps from the desktop app.
Our team is actively working to identify the cause, and we appreciate your patience and understanding. We’ll provide an update as soon as more information becomes available!
Please visit the Articulate status page, and click the Subscribe in the top right corner to receive notifications about future status changes.
Hi, MeganKDowney!
We’ve resolved the issue that was preventing Creators from signing in to the Articulate 360 desktop app. Everything should now be functioning normally, though we’re continuing to monitor performance to ensure stability.
We appreciate your patience while we worked through this!
I can confirm I am back in - thank you!
Hi MeganKDowney,
That's great to hear. Thanks for letting us know!
