Forum Discussion
No video, sound only
When I edit my mp4 and publish it to a video file, it only plays the audio, no video. I have attached a sample of the completed video....any ideas?
Hi Jeff,
As a troubleshooting step, try re-encoding your videos using a video encode to see if this helps. One application that we can recommend using is Handbrake, which you can download here. Here's a helpful video that I found which explains how to use the tool to re-encode videos.
If re-encoding your videos doesn't work, you can reach out to our support team by opening a case, and we'll take a closer look at your project files to figure out what's happening.