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Erik-Ernst-Marc's avatar
Erik-Ernst-Marc
Community Member
7 years ago

Not able to add particular Storyline course to Rise

I am trying to add a particular Storyline course to Rise but the program 'hangs' showing 'Processing course ...'. I can upload any other Storyline course without problems. I have tried re-uploading ...
rise 360
Erik-Ernst-Marc's avatar
Erik-Ernst-Marc
Community Member

Thanks for your help!

I can verify that I am using the latest version of Storyline - 3.12.14647.0

Crystal-Horn's avatar
Crystal-Horn
Staff
7 years ago

Hi there, Erik.  Thanks for confirming your build number. 

Can we try a test?  Open a new Storyline project, and import all of the original slides into the new project.  Save and publish that new instance to Articulate 360 with a slightly different name.  Try bringing the new version into your Rise course.

Thanks for sticking through this issue with us!  We'll see if we can get you there.  ☺️

  • moorejenna's avatar
    moorejenna
    Community Member
    7 years ago

    Hi Crystal, 

    I'm experiencing the exact issue that Erik experienced - I've been working on a Rise course for a while (about a month, this is a long-term project), and have been seamlessly importing Storyline 360 projects...until yesterday. Now, all of my storyline files that I try to import into Rise are blank, even though they publish perfectly to Articulate Review. I didn't experience these issues until I ran the most recent Articulate 360 update.

    My storyline version is 3.12.14647.0 

    I tried the troubleshooting tip you outlined above, however, unlike Erik I've had no luck. 

    Your help is appreciated, thanks!

    - Jenna

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