Not able to comment in Review 360
I'm having problems with sharing modules for review in Review 360 with one particular user. I can share and receive comments from everybody else but my manager. When she tries to enter her comments ...
Forum Discussion
Hmmm...I was also hoping to see how this was resolved. I am having the same issue today with a reviewer who does not have an Articulate ID. I have checked the box and enabled comments, but she's still not able leave comments. She said it keeps asking her for an email and when she enters it, it takes her to the comment area, but she's not able to type anything and it says comments not available. She said she has never used Articulate or signed up a trial before.
I tried re-publishing to a new link, with the correct settings and she's still not able comment. I tried sending the link to someone else to have them see if they are having the same issue, but I haven't heard back yet. Figured I'd check here, while I was waiting.
I guess I'll file a ticket if I hear back from my colleague that it's working for him, but still not for this other person.
No resolution here, Kelli. Good luck.
In our case, my colleague just switched to another email address and has no problem, aside from the inconvenience. It almost certainly has something to do with her creating a log-in but not finishing the process. I'm guessing that this unfinished profile is why she can't comment without logging in, and she can't log in because she didn't finish setting up the profile. Seems to me that there should be a way on the Articulate side to wipe that account out of the system, but that side of the tool is beyond me.
