Forum Discussion

CarlaNicolaye's avatar
CarlaNicolaye
Community Member
3 years ago

Not able to open preview / share link from presentation

Dear all,

We would like to use / open the share link from a (powerpoint) presentation. This however does not seem to work as it re-directs to the Articulate homepage.

Any idea how to solve this?  

5 Replies

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi Carla,

    If you are using an iframe EMBED, you cannot use a Share link from within another app.

  • Same issue here. It seemed to work last week when we tried this. Could we hear from someone at Articulate?

  • Hi, everyone!

    If you hyperlink some text on a PowerPoint slide with a Rise 360 share link, the link should open when you click on it! If that's not working for you, would you mind sending us a copy of the slide with the hyperlink? You can attach it to this case form, and we'll take a look! 

    • Chris-Santos's avatar
      Chris-Santos
      Staff

      Thanks for sharing the Powerpoint presentation, Theodore.  I just tried it, and I could open the Rise share link just fine.

      For now, can you try clearing your browser's cache and cookies, restart your browser and try again?