Forum Discussion
Not able to publish Rise 360 courses
Hi aditibarbate-97,
I see that you've reached out to our team in a support case, which is the quickest way to get urgent assistance. I see my teammate, Nikko, shared some troubleshooting steps to start with. Once you've tried those, please let Nikko know if you need additional help!
I'm sorry to hear you're running into this issue as well!
Are multiple team members unable to publish to Rise 360? Is it affecting only one course, or multiple courses?
Here are a few troubleshooting steps to get started:
- Clear your browser cache and cookies, which can sometimes interfere with the publishing process.
- Try a different browser
- Check your team's network or firewall settings. It's possible the publishing process is blocked by network restrictions.
If the issue persist, please let me know here, or contact our team privately in a support case. We'll be he happy to help get this resolved!
Thanks for your reply.
- multiple team members are unable to publish to Rise 360
- after clearing browser cache and cookies
- with different browser
Our firewall settings will be checked now
I just published two very large Rise courses without any issues.
Hello HeikeH,
Are you still running into this behavior? I don't see a support case opened under your email address. If you don't have a case number or an open case with us, I'd be happy to create one on your behalf.
Looking forward to hearing from you!
Hi Luciana,
we habe case #01313156 now. We'll check our internet connection now. I think it will take some time.
Thanks, Heike
