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kathykikkert's avatar
kathykikkert
Community Member
3 months ago
Solved

Not connecting to storyline

I'm signed into the dashboard, but the desktop app won't connect. So I can't open Sto ryline.  See screenshot.  When I go to Diagnostics, it says it can't connect to API.  
Articulate 360
MaryRoth-95c0e9's avatar
MaryRoth-95c0e9
Community Member
3 months ago
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Hi Kathy! I experienced the same thing yesterday. I was able to fix it by signing out and signing back in using the dropdown next to my initials. Hopefully that works!

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So I can't open Sto ryline.  See screenshot.  When I go to Diagnostics, it says it can't connect to API.   ","body@stringLength":"579","rawBody":"

I'm signed into the dashboard, but the desktop app won't connect. So I can't open Sto

ryline.  See screenshot.  When I go to Diagnostics, it says it can't connect to API.

 

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Not connecting to storyline","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1212018"},"parent":{"__ref":"AcceptedSolutionMessage:message:1212015"},"body":"

That fixed it.  Thanks!

","body@stringLength":"35","rawBody":"

That fixed it.  Thanks!

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Hi Kathy! I experienced the same thing yesterday. I was able to fix it by signing out and signing back in using the dropdown next to my initials. Hopefully that works!

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Hi Kathy! I experienced the same thing yesterday. I was able to fix it by signing out and signing back in using the dropdown next to my initials. Hopefully that works!

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