Forum Discussion
Nov 8 update BUG?
Hello,
I noticed since the latest update, when I published my course to Review360, on the latest Novermber 28 update. There is a black screen with a player icon. On my first slide, I have an ani...
Hi Everyone!
I'm happy to share that we just released Storyline 360 (Build 3.83.31444.0) which includes the fix for the bug where a play button shows even if there is no media file on the first slide and there is a closed caption file.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.
Hi Steven,
We have the same issue with our projects. The project was published in novembre for the client's review without this black screen. We just integrated some change et when we published with the new version, we had this black screen. We tryed to come back with previous version without success.
We have no sound and video on the first slide.
Thanks for help.
Nelly
Hi Nelly!
Sorry to hear you've also run into this behavior!
I noticed you've also opened a support case and shared your file privately. Great move! Our development team is tracking a known bug in Storyline which causes:
- Play button shows even if there is no media file on the first slide and there is a closed caption on other slides.
Our support engineers will test your file to confirm if you are being affected by the same issue. You should be hearing from them shortly!
We can continue troubleshooting through your support case to keep all information in one spot.
