Forum Discussion

CindyBartrop-5d's avatar
CindyBartrop-5d
Community Member
5 years ago

Object Conditions

I want to set a trigger condition based on an object state, but whenever I try to select Objects, from the Conditions drop-down, Storyline crashes. Any insights?

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

  • GarryMotto-f5da's avatar
    GarryMotto-f5da
    Community Member
    4 years ago

    I was also told because they can not reproduce it it is not an issue, they suggested uninstalling and reinstalling Storyline, which I did, same thing. This is really annoying and considering this is a topic on several forum questions, it is quite obvious this is an Articulate issue. The questions is, are they ever going to do anything about it considering it has been an ongoing issue for a year now? 

  • StacyCampbell-f's avatar
    StacyCampbell-f
    Community Member
    4 years ago

    I am also having this issue, and I have been dealing with it for a while. I submit an error report every time it happens, but I have not seen a fix yet. I'd be willing to jump on an online meeting with someone to share my screen and let him or her see it happen live if that would help. It would nice to know if Articulate is working on addressing the issue.

  • ValetaDrake-0de's avatar
    ValetaDrake-0de
    Community Member
    4 years ago

    Our entire department continues to have this same problem for months now. It happens EVERY TIME and on EVERY SL file, any time we click on Conditions>Objects. We have installed all the latest updates for SL 360.

  • SamHill's avatar
    SamHill
    Super Hero
    5 years ago

    Hi Cindy, which Storyline version are you on? Have you applied all of the latest updates (3.42.22792.0). Also, is this an issue that occurs with every Storyline file, or limited to just one file?

    • CindyBartrop-5d's avatar
      CindyBartrop-5d
      Community Member
      5 years ago

      Hi Sam,

      I have installed the latest updates. I'm finding this issue on all SL files. I've tried the uninstall/reboot/install procedure, with no results.

      Cheers,
      Cindy Bartrop
      Instructional Designer/
      Documentation Lead

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  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    5 years ago

    Hi Cindy,

    Thank you for contacting our support team as well. I see that Ronaziel has reached out to continue working with you directly, so you're in great hands.

    It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Stacy,

    Thanks for sharing your experience as well. I've started a case on your behalf to connect you with a support engineer and work with you one-on-one to help troubleshoot.

    Be on the lookout for a reply soon!

  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    3 years ago

    Hi, Kyle.

    Great call opening a support case! I see you're working with Lejan, so you're in great hands!

    Please reach out through the case if you have additional questions. 

    • LeagueofMinneso's avatar
      LeagueofMinneso
      Community Member
      3 years ago

      I have an open ticket with the same issue, there is no solution. You can use the arrow keys on your keyboard to select the other options without the program crashing. 

    • LisaCharette's avatar
      LisaCharette
      Community Member
      3 years ago

      I am beyond frustrated with this, but I am relieved to see that it isn't me. Every single time I try to create a trigger with a condition other than a variable, I get shut down. I have to creatively think of others ways to get where I want to get, but it often involves creating several steps that could be solved if the trigger worked correctly.

      • GarryMotto-f5da's avatar
        GarryMotto-f5da
        Community Member
        3 years ago

        Lisa, if you use your arrow keys instead of your mouse to move from one to the next you can get around that way without crashing. Super annoying, especially if you forget and end up getting crashed. Save often!

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