Forum Discussion
On clicking Save, Storyline is creating multiple copies in the same folder.
It says, the "file is in use by another process" and prompts to create a copy. Happens every second time I try to save it. When i go to the location, there's already a copy created with suffix "2" and the original file saved as well. I have to close and reopen the file each time it makes a copy.
- JerryBeaucaireCommunity Member
I had this same issue occur when I first applied the most recent update, but it stopped doing it after a day or so, I couldn't replicate after that to report it.
FYI to the tech team. (support@articulate.com)
- EvonStanley-ab2Community Member
This is the second time I am facing this. It happened a month ago too when Support asked me to try re-installation. I didn't because it went away on its own, like yours maybe. And now it's back! I hope it goes away, but there has to be some reason and resolution for this.
Hi Evon! I do see your case with Michael from about a month ago. I'll have him reach back out to you with next steps. Thanks for letting us know you ran into this issue again!
- EvonStanley-ab2Community Member
Thanks, Alyssa.
- KhalilRivera1Community Member
Has there been any fix with this issue? All our developers are experiencing the same issue along with all kinds of other glitches.
- EvonStanley-ab2Community Member
No. I paste the working file on my desktop where it doesn't make copies. But, if I save a file opened in an inside Documents folder, it starts making copies there and says - the file is in use.
Articulate Support suggested reinstallation, but it is a very long process for me. My org IT Support suspected the duplication of set up files in two locations.
- LynnHubbardCommunity Member
I get this message randomly after I save a file and exit, then it won't let me reopen it. It wants me to copy the project and then try again. This has been intermittent for a few releases. Sometimes I haven't opened the SL file for days and it still throws an error. Due to being intermittent, no support ticket has been raised. Reboots don't change it.
- EvonStanley-ab2Community Member
Yes, that's been happening too.
- VinceScomaCommunity Member
Hi Khalil and Lynn,
Khalil, I went ahead and opened up a Support Case on your behalf! Something else might be taking place here, so I wanted our Support Engineers to take a closer look.
Lynn, that does seem odd that the error message appears intermittently. May I ask if you have had a chance to perform a simple repair of Storyline to see if that helps?
- JenniferSmithCommunity Member
Me too - Khalil and I are colleagues - can you add me to that ticket?
Hi Jennifer,
It would be best if we could work directly with you as well to get to the bottom of the issue that you are seeing.
I've opened up a support case on your behalf so that you can work with one of our support engineers and I've included a link to this conversation as well as to Khalil's case to connect the dots too.
You should be hearing from someone soon.
- MichaelKearnsCommunity Member
I am having the exact same issue. Tried a reinstall, still happening. Any solutions?
I'm sorry to hear that you're also facing this problem, Michael. Let's get that fixed!
I opened a case on your behalf with our Engineers, where you'll hear from the team soon. They'll work closely with you to track down what's causing that message!
In the meantime, a simple Storyline repair might help if the error affects all project files. If it's happening with a certain one, importing the slides into a new Storyline file is the way to go!
- MarkDiGiacomo-aCommunity Member
One year ago! Isn't that something... Still happens. =_=
- BeccaLevanCommunity Member
Hi Mark! I appreciate you reaching out to let us know you're experiencing this.
- If this happens with only one project file—try importing the slides into a new Storyline file to see if that helps.
- If you see this behavior with all project files—see if a simple Storyline repair does the trick.
If you don't see improvement from there, I encourage you to work directly with one of our support engineers to help find what's causing your issue as a next step. Feel free to connect with someone on my team here, and they'll reach out to help troubleshoot with you!
- MarkDiGiacomo-aCommunity Member
Hi Becca. I appreciate the feedback.
This is a brand new, up-to-date install of SL on a brand new system. Frist project using it and this has been happening. I'll give your idea a shot. Thanks.