Forum Discussion
On clicking Save, Storyline is creating multiple copies in the same folder.
It says, the "file is in use by another process" and prompts to create a copy. Happens every second time I try to save it. When i go to the location, there's already a copy created with suffix "2" and the original file saved as well. I have to close and reopen the file each time it makes a copy.
I version control all my courses, which prevents this from happening. Opening a file for the day to work on, it gets revved a version. I usually use Save As... several times a day just in case. Sure I have v40 sometimes, but I'd rather delete old versions than have to restart an entire course if my computer crashes or the program (as EVERY program in existence does) bugs out and crashes.
I've lost more than I care to remember before starting to do this many years ago. With everything that SL360 CAN do, and the ROI we get in using it, this isn't an issue that falls into my Bucket of Complaints.
keep up the great work!
Dwayne: I do version saving as well to a lesser extent at times, but this is an uncontrolled, forced save-as with automatic "copy_copy_copy" added to the file. No option to save normally, and no option to save as with my own name or version. I'll see if pasting into a new project helps like Becca suggested.
Hi, have the same problem with all my files. So you're telling me the only fix is the software equivalent of turning it on and off (uninstalling and reinstalling) until it works? This is really annoying.
Hi James!
Sorry, you're running into this issue where multiple copies of your file are saving instead of one! Do you have OneDrive backing up your files? If so, let's try pausing OneDrive and saving your project. Do duplicates still appear?
Thanks for your help in troubleshooting this issue!
I am facing this issue from last four days. Every time while I am trying to save file, storyline is creating duplicate files.
Try updating Storyline if you have a pending update.
some steps to test:
is there the error with "save"?
is there the error with "save as" (with the same name)?
is there the error with "save as" (with a new name)?
is there the error with"save as" (another directory on the same hard disk)?
is there the error with"save as" (another directory on another hard disk / USB stick)?
Jürgen
Hi Sukhmeet,
Welcome to the E-Learning Heroes community! ✨
I'm sorry to hear that you're experiencing an issue with Storyline saving duplicate files. I'm happy to help! I have a few questions in addition to what Jürgen suggested.
- Have you tried to repair Storyline?
- Does the problem still occur if you import your slides into a new Storyline file?
If these steps don't resolve the issue, please let me know here or reach out to our Support Engineers so we can investigate further!
