Forum Discussion
On Mac/Parallels Desktop when I click on Variables Use Count I get an Articulate Error Report!
I am running Storyle 360x 64 on a Mac using Parallels Desktop 26.3.2 (57398) for Mac, Pro Edition, which runs Windows 11.
Whenever I try to open the Variable Use Count, I always get an Articulate Error Report! However, when I open the same file on my PC, it opens without an error report!
Might this be due to an issue with Parallels Desktop? Or perhaps the Cisco Secure Client is causing this issue.
Does anyone have any suggestions on how to correct this issue?
Perhaps I should abandon using a Mac altogether and just use a PC. However, that would mean I would have to continually move the .story file from the PC to the Mac whenever I needed to import files such as videos or images. Would doing so risk corrupting the Storyline file?
Thank you for your help!
I assume you are using the latest version of Storyline. I don’t think this error has anything to do with your system or setup. You may want to revert to the May 5, 2026 build (3.116.36838.0). Hopefully, Articulate will soon provide a fix for the Articulate.Design.Triggers.UI.VariableUseDialog.OnHandleCreated error, which causes the variable panel to crash when clicking the Use Count while Slider, Dial, or similar interactive elements and variables are inserted on a slide.
Steps to reproduce the error in the latest version:
1. Insert a Slider or Dial
2. Open the Manage project variables panel
3. Select the Slider or Dial variable
4. Click the Use Count number
The error does not occur if the affected project is reopened in a previous version of Storyline. The error also occurs when older projects containing Sliders, Dials, and their associated variables are opened in the latest version of Storyline.
I reverted to the May 5, 2026 build (3.116.36838.0), opened your project, and was not able to reproduce the issue.
5 Replies
I assume you are using the latest version of Storyline. I don’t think this error has anything to do with your system or setup. You may want to revert to the May 5, 2026 build (3.116.36838.0). Hopefully, Articulate will soon provide a fix for the Articulate.Design.Triggers.UI.VariableUseDialog.OnHandleCreated error, which causes the variable panel to crash when clicking the Use Count while Slider, Dial, or similar interactive elements and variables are inserted on a slide.
Steps to reproduce the error in the latest version:
1. Insert a Slider or Dial
2. Open the Manage project variables panel
3. Select the Slider or Dial variable
4. Click the Use Count number
The error does not occur if the affected project is reopened in a previous version of Storyline. The error also occurs when older projects containing Sliders, Dials, and their associated variables are opened in the latest version of Storyline.
I reverted to the May 5, 2026 build (3.116.36838.0), opened your project, and was not able to reproduce the issue.Hi Nedim,
I'm sorry to hear that you've also encountered this setback.
As you've touched on, we have this behavior logged as a bug in Storyline 360. This bug causes Storyline to trigger an error report when clicking on the 'Use Count' in the Variable window.
I've added your voice to the bug report so we can notify you as soon as a fix is in place. As you've mentioned, downgrading to Storyline 360 version 3.116.36838.0 or earlier is our suggested workaround for this issue.
Thank you for your patience and your contributions to our community!
Hi CJLu,
Thanks for reaching out. Since the same Storyline file works correctly on your PC, this does point more toward the Parallels environment than to corruption in the Storyline file itself.
We do have a few recommended setup guidelines when using Articulate software on a Mac with Parallels Desktop that may help improve stability, including disabling Shared Profile, avoiding Coherence mode, and working entirely within the Windows environment when saving and editing Storyline content.
One thing to keep in mind: moving Storyline files between devices itself isn’t necessarily a problem, but working from shared/cloud/network/external locations can increase the risk of corruption or resource issues due to latency.
I’m not seeing a known issue specifically tied to Variable Use Count or Cisco Secure Client at the moment, but saving and working with your Storyline files and media assets only within the Windows environment instead of shared Mac folders would be a good first troubleshooting step.
If the issue continues after trying those recommendations, please feel free to reach out to our support team so we can take a closer look at your setup and help investigate further.
EricSantos Thank you for your reply. Unfortunately, it happens on the PC too. Any suggestions? :)
Hi CJLu,
Great to see that Eric has been helping you!
Also, I noticed that you've been working with my teammate Janina, through a support case. As she shared, we have this behavior logged as a bug in Storyline 360. This bug causes Storyline to trigger an error report when clicking on the 'Use Count' in the Variable window.
We've included your voice in the bug report so we can notify you as soon as a fix is ready. As a workaround, we suggest downgrading to Storyline 360 version 3.116.36838.0 or earlier, where this issue cannot be observed.
I'm sorry if this has been slowing you down!
