Forum Discussion
On Mac/Parallels Desktop when I click on Variables Use Count I get an Articulate Error Report!
I assume you are using the latest version of Storyline. I don’t think this error has anything to do with your system or setup. You may want to revert to the May 5, 2026 build (3.116.36838.0). Hopefully, Articulate will soon provide a fix for the Articulate.Design.Triggers.UI.VariableUseDialog.OnHandleCreated error, which causes the variable panel to crash when clicking the Use Count while Slider, Dial, or similar interactive elements and variables are inserted on a slide.
Steps to reproduce the error in the latest version:
1. Insert a Slider or Dial
2. Open the Manage project variables panel
3. Select the Slider or Dial variable
4. Click the Use Count number
The error does not occur if the affected project is reopened in a previous version of Storyline. The error also occurs when older projects containing Sliders, Dials, and their associated variables are opened in the latest version of Storyline.
I reverted to the May 5, 2026 build (3.116.36838.0), opened your project, and was not able to reproduce the issue.
EricSantos Thank you for your reply. Unfortunately, it happens on the PC too. Any suggestions? :)
Hi CJLu,
Great to see that Eric has been helping you!
Also, I noticed that you've been working with my teammate Janina, through a support case. As she shared, we have this behavior logged as a bug in Storyline 360. This bug causes Storyline to trigger an error report when clicking on the 'Use Count' in the Variable window.
We've included your voice in the bug report so we can notify you as soon as a fix is ready. As a workaround, we suggest downgrading to Storyline 360 version 3.116.36838.0 or earlier, where this issue cannot be observed.
I'm sorry if this has been slowing you down!