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CJLu's avatar
CJLu
Community Member
1 month ago
Solved

On Mac/Parallels Desktop when I click on Variables Use Count I get an Articulate Error Report!

I am running Storyle 360x 64 on a Mac using Parallels Desktop 26.3.2 (57398) for Mac, Pro Edition, which runs Windows 11. Whenever I try to open the Variable Use Count, I always get an Articulate E...
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  • LucianaPiazza's avatar
    LucianaPiazza
    20 days ago

    Hello everyone!

    Happy to share that we've just released a new update for Storyline 360!

    In Update 118, we've included essential fixes and new features. We've released a fix for this behavior in Storyline 360. 

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you need additional help.

CJLu's avatar
CJLu
Community Member
28 days ago

EricSantos​ Thank you for your reply. Unfortunately, it happens on the PC too. Any suggestions? :) 

StevenBenassi's avatar
StevenBenassi
Staff
25 days ago

Hi CJLu​,

Great to see that Eric has been helping you!

Also, I noticed that you've been working with my teammate Janina, through a support case. As she shared, we have this behavior logged as a bug in Storyline 360. This bug causes Storyline to trigger an error report when clicking on the 'Use Count' in the Variable window.

We've included your voice in the bug report so we can notify you as soon as a fix is ready. As a workaround, we suggest downgrading to Storyline 360 version 3.116.36838.0 or earlier, where this issue cannot be observed.

I'm sorry if this has been slowing you down!