Forum Discussion
One user can't access Rise360 content on Paylocity LMS
Hi, we use Paylocity's LMS to upload our company's Rise360 content and make it available to employees.
I am aware of one employee (there may be more who haven't told me), who is running into an i...
A client of mine is also having the same issue where users are unable to access a Rise 360 course within Paylocity LMS. Is there an update on the resolution of this issue?
Hi Iyana,
If the issue is only happening to one user, please have them clear their browser's cache or use a different browser that's up-to-date to see if this will fix the issue for them.
If multiple users are experiencing the behavior, try testing your course in SCORM Cloud. If your course works properly in SCORM Cloud, please reach out to Paylocity support so they can investigate the behavior. If you can replicate the behavior in SCORM Cloud, open a case with our support team here for further assistance.
