Forum Discussion
Option to prevent Articulate 360 updates from recreating desktop shortcut?
LucianaPiazza I don't think our IT support uses a special deployment method or something, they just download the installer and install it normally. I do see that they need admin rights - which normal users do not have. And then the Articulate 360 automatically updates. So nothing special or out of the ordinary. But with every update Articulate creates the shortcut that I had deleted previously.
I am the sole user of Articulate in my team, so I won't be able to say if it is a common behavior.
Hi deb_d,
Thank you for the detailed follow-ups! I understand that your IT team installs Articulate 360 with the standard installer, which requires admin rights, and then it updates automatically. Each update recreates the desktop shortcut, and it lands somewhere you can’t delete without elevated privileges, so you contact your help desk to remove it every time. You’d like to see a “do not create desktop shortcut” preference like other apps offer, or for updates to leave it off once it’s been deleted, or to prompt you at the end of the install or update.
We appreciate you taking the time to walk us through this. We can’t promise a specific outcome, but your details help us understand what you’re experiencing. If more comes up, we’d love to hear it!