Forum Discussion
Overlapping States
I've been noticing a randomly occurring, but frequent, issue since the newest update. On some objects, the Normal/Original state will overlap with any other state (Hover, Visited, custom states, etc.)
So when you hover over a button, the text might change color, or an image might change, but the original text or original image can still be seen underneath.
Here is a quick example, a side by side screenshot from a published example:
On the Hover state, the icon is changed so that the bars on the chart sit a little higher when hovered over, though you can still see the original icon being used underneath when this happens. Additionally, you can see the stroke thickness looks more intensified as the images are overlapping. If I did this with a lighter text color on the hover state, and made it bold, you could still see bits of the original text peeking out from behind. I've tried testing this with .PNG, .SVG, .GIF, and other transparent files, but it happens with Storyline assets as well.
Here's another example using an icon built into Storyline. On Hover, the icon should just rotate 90 degrees, however, when in Preview or Published mode - the icon overlaps, and instead of having horizontal lines, we're left with a waffle/grid. Each example was made using a new Storyline file.
What's strange (or stranger) is that I can make a new state, set it to hover, delete all the objects on that new state, copy and paste in place the original assets used, and then swap the icon - and it will still happen.
The only workaround I have is to paste in place the base of the button (in this case the white rounded rectangle) two or three times, depending on any shape effects (e.g. drop shadows), which adding a bunch of objects to one state doesn't always yield the smoothest results once published. Additionally, in some circumstances, doing this causes a flicker effect on the hover state where the new button base flashes in before the rest of the other objects do, or the drop shadow will flicker when hovered over.
Fixes? Workarounds? Is this a known issue that needs to be patched?
I am also experiencing the same issue on my end and would appreciate Articulate looking into this and fixing the problem.
Sorry but I'm encountering the same issue.
A very simple example attached: text overlaps and style of hover (bold) is not respected.
Quite annoying!Hi Marco,
Thanks for reaching out! I've added your voice to the report mentioned in this thread so we can notify you if there are any changes to the behavior. As a workaround, you can use the "mouse hover" trigger combined with a custom state to achieve the same effect with your image. I've attached a sample project file so you can test the workaround.
Hope this helps!
Articulate, please, we are begging you! This issue has been ongoing for YEARS! I've had to go back and use triggers instead of built in states to get the effects I want. :(
Agreed. It diminishes the use of the product, makes it not work as intended, and causes issues for customers. This literately happened after an update, and instead of rolling back and fixing it where it started, we just keep moving forward with no solution in sight.
There was another recent update that broke another feature, which I won't get into details here; for the sake of relevancy, but now I have an additional support ticket that I fear will remain open for years to come alongside this one. I have never had a support ticket/bug report open this long, and this is coming from someone who also used to work in IT.
I appreciate Articulate staff and support, and I'm trying to be patient about my growing list of issues and requests, but when they keep piling up, with no solutions (just "Your voice has been added...") it gets a bit frustrating.
For all of our sake's - I hope a solution is in sight!
I'll add my vote to that. There are many fixes that would help with accomplishing basic tasks in StoryLine and Rise that don't seem to be a priority. I guess it's not as sexy a selling point as AI.
Thanks for adding your voice to this feature request, Nick! I've updated the feature report with your comments.
Hi all
I also need to add a grievance to this list,
I added a layer and inserted a shape with specific text that is to display when the shape is in its normal state. I then created a unique state for this shape called 'Story' which displays another set of text. I set a trigger to change the shape state to Story when the user clicks, which it does but the text in the normal state also remains visible behind the story state text. I deleted the shape from the Story state and inserted a new shape and added the story text to this state. However when I test it the normal text remains visible behind the story state text!!This is still happening and really causing lost time trying to work around or having to change my plans to allow for the bug... I've used shapes with states hundreds of times over the past 5 years and never ran into this until today...
So in short;
- Any custom button's Normal state will overlap with any other state (hover, visited, down, custom, etc.)
- This happens regardless if I use SL-library icons, .SVG files, .PNG, .GIF, etc.
- Copy/Paste in New State does not work.
- Copying and pasting the base object multiple times (so 3 rectangles instead of 1 for a new state) and then the other assets (icons, text, etc) does work, but causes some odd behaviors on the states (slow/delayed reactions, shape effects acting abnormal, flickering layers, etc)
- This issue started with the latest Storyline update.
Hi, Spencer.
Thank you for opening a support case with our engineers! I see you're working with Lianne, so you're in great hands.
Please reach out through the case if you have additional questions.
I think I'm having the same issue, or a slight variation. I'm using the hover state on 99% transparent rectangles to show popup text boxes. The text boxes are set with white fill that should cover anything below it. But in preview/publish some of them have lines showing through them that appear to be from other rectangles below them. This happens for some but not all of the rollover rectangles so I'm not certain if its this bug or if I'm missing something.
See the behaviour here: https://360.articulate.com/review/content/0a29792f-ea1e-4eb8-9728-680648671cba/review
Storyfile is attached also.
Thanks for any ideas. I guess I'll submit this to tech support also as it might be the same issue.
Lon
Good day,
Attached is my story file.
