Ownership of Rise Courses

Hi Amber, 

We have recommended steps to use if a colleague has left your team, but not just if they are offline or on vacation for example. Follow these steps:

1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below. 

2) Add the email address back to your Articulate 360 Teams account as a user, temporarily. 

3) Reset the user's Articulate 360 password here,

4) Sign into Articulate 360 with the user's email address and new password: https://360.articulate.com 

5) Transfer ownership of each Rise course to another user on your team

6) When you're done, you can remove the user from your Articulate 360 account. 

To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible.

If you entered the email address in wrong, reach out to our Support team here and we can help track it down!