Forum Discussion
Ownership of Rise Courses
Hi, we have a single user licence holder who has left the business and we now need to transfer their Rise courses to another team member. I understand I cannot do this even when I add the Rise leaver in as a team member on our Team Licence?
Can you advise how we move these modules over to our team licence please?
Thanks
Ruth
Hi Ruth,
If this individual is no longer with the company, do you have access to their email connected to the Articulate ID they used to create the Rise courses?
If so, I'd follow these steps to access Rise courses for a user that's no longer a part of your organization with some help from your IT staff.
1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below.
2) Add the email address to your Articulate 360 Teams account as a user, temporarily.
3) Reset the user's Articulate 360 password here: https://articulate.com/aid/reset-password
4) Sign into Articulate 360 with the user's email address and new password: https://360.articulate.com
5) Transfer ownership of each Rise course to another user on your team: https://community.articulate.com/series/157/articles/rise-working-on-a-course-with-other-team-members#transfer
6) When you're done, you can remove the user from your Articulate 360 account.
To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible.