Hi Luciana,
Further to Carel feedback above, the problem is not when loading the pdf, we have tested with a few cases and the setup on storyline works fine - the problem comes in when this is played as part of the learning intervention. So for example if they load 2 pdf files as resources, the file will show on the list and they will be able to open one file but if they click the 2nd file to view it will open a window but not display the pdf. In one instance where they had the issue I reloaded (the same file they used) and just republished and scormed their storyline and the file worked without any issue.
This is not for every file - only some files - when they build their scorm package and test it as a standalone the file can be viewed but as soon as they run this as e-learning the above can happen.
They are making use of Smart Learning Hub LMS (I am the support person for the LMS)
Regards
Magda
