Forum Discussion
PDF filename changes when downloading from Rise
Hi there,
We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
Hi there Amber!
I've seen this, as well. It looks like it also happens with other file downloads, like PNG files. I'm not totally certain on the rationale behind the extra characters added to the file name, so I've reached out to my team for their expertise. In the meantime, is this causing issues for your learners?
Hi Alyssa,
Thank you for your reply. We are just in the process of converting our courses over to Rise and it is already causing issues for the people who are reviewing and verifying the courses, so I imagine it will also cause difficulties for our learners as well.
