Forum Discussion
PDF filename changes when downloading from Rise
- 2 years ago
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
I am having this problem too. All the files that were uploaded and subsequently downloaded had a different and long name with gibberish ahead.
- AllisonLaMotte6 years agoStaff
Hi Cheng,
I just tried this out on my end and am not seeing the same issue.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
- AllisonLaMotte6 years agoStaff
Hello again Cheng,
I looked into this further and it seems like it's an issue specific to Internet Explorer 11. It works fine in Firefox, Chrome, and Microsft Edge.
I'm logging a bug for this. Thanks for bringing it to our attention. :)
I'll let you know via this thread when any updates are available.