Forum Discussion
PDF filename changes when downloading from Rise
Hi there,
We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
I am having this problem too. All the files that were uploaded and subsequently downloaded had a different and long name with gibberish ahead.
Hi Cheng,
I just tried this out on my end and am not seeing the same issue.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hello again Cheng,
I looked into this further and it seems like it's an issue specific to Internet Explorer 11. It works fine in Firefox, Chrome, and Microsft Edge.
I'm logging a bug for this. Thanks for bringing it to our attention. :)
I'll let you know via this thread when any updates are available.
