Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
9 years ago
Solved

PDF filename changes when downloading from Rise

Hi there, We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    3 years ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

MouradChirchi-7's avatar
MouradChirchi-7
Community Member
7 years ago

Hi, this is causing a problem for us, too. Wondering if a solution has been found.

AllisonLaMotte's avatar
AllisonLaMotte
Staff
7 years ago

Hi Mourad,

The best way to avoid this issue is by using a browser other than Internet Explorer. I'll let you know if we release a fix for IE via this thread.

In the meantime, if there's anything else I can do to help, please let me know!