Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
8 years ago

PDF filename changes when downloading from Rise

Hi there, We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    2 years ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

TraceyMcNamara1's avatar
TraceyMcNamara1
Community Member

Hi. I'm still experiencing the same issue and only uploaded the file today. Do I need to do something in order to access the fix?

Crystal-Horn's avatar
Crystal-Horn
Staff
6 years ago

Hi there, Tracey. You shouldn't have to do anything extra. In the block, and when you download the attachment, you should still see the original file name. In the output files for web or LMS, you may see extra characters, but they are removed for your learner.

Let me know where you're seeing the extra characters, and I'll see how we can help!

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