Forum Discussion

AmberLeeMogg's avatar
AmberLeeMogg
Community Member
8 years ago

PDF filename changes when downloading from Rise

Hi there, We have noticed that when downloading a pdf document (from the pdf multimedia block) the filename of the downloaded document is different than the filename of the document when it is in ...
rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    2 years ago

    Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!

AndreaWindolph's avatar
AndreaWindolph
Community Member

We are having exactly the same problem of a lot of random gibberish characters being added to the download filenames. Happens both with Chrome and Safari but it does not happen to all our courses. It seems to strike randomly.

The problem starts already when downloading from the rise 360 preview and persists in any export (Scorm, web, ...).

We need to publish our courses (actually 25 courses with many download files ) this week and this WILL cause a major problem with customers. So is there a quick fix?

Crystal-Horn's avatar
Crystal-Horn
Staff
5 years ago

Andrea, I'm adding a note that I am seeing extra characters added in IE and Edge browsers, which I've documented for the team. 

  • AndreaWindolph's avatar
    AndreaWindolph
    Community Member
    5 years ago

    Hi,

    sorry for the delay but I had some discussions with the client.

    We do not know yet if the problem occurs also after upload into their LMS.

    I explained the potential problem to the client now and we agreed that I will deliver the packages and then we will see if the problem persists on their LMS.

    I suggest that we wait until they are ready and I will keep you informed!

    Thanks :-)
    Andrea

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