Forum Discussion

AldoCanlas's avatar
AldoCanlas
Community Member
4 years ago

Peek 360 unable to see recording preview(black screen)

Hello,

After taking a screen recording using Peek 360 I receive the 'Upload your recording' window but am unable to preview the recording. When trying to click play on the preview I noticed that the preview is just black and the time scrubber also shows 0:00 for the video length(screenshot attached). I have made sure the .net 4.8 package is installed and also reinstalled the Articulate 360 suite to no avail: Articulate 360 - Peek 360 for Windows: How to Fix Unexpected or Erratic Behavior - Articulate Support

 

I did notice that clicking on upload will pop open the browser and I am able to view the recording. My issue however is with not being able to preview the recording before uploading it. I am running on Windows 10 and have a multi-monitor setup(unable to revert to just a single monitor).

 

Any suggestions would be much appreciated!

Peek 360

3 Replies

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    4 years ago

    Hi Aldo,

    Sorry to hear that repairing Peek 360 didn't work for you. I went ahead and opened a support case with our support engineers so we can take a closer look at the issue. Please keep an eye out for any messages containing support case 03227691in the subject line in your email inbox. 

  • JenniferMusgrov's avatar
    JenniferMusgrov
    Community Member
    4 years ago

    Hello! I have just downloaded the Articulate 360 package and am experiencing the same issue (Peek 360 black screen) as Aldo describes above. Would someone be able to problem solve with me? 

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    4 years ago


    Hi Jennifer,

    I'm sorry you're having an issue with the recording preview in Peek 360. I have opened a support case on your behalf. You will be hearing from our support engineers in one business day to help you with this issue.

    Thanks for reaching out!