I downloaded Peek 360 on my Mac, but it will not open from the app store or from Finder.

Hello Laura and welcome to E-Learning Heroes :) I see that you were able to reach out to our support team as well and Renato is currently working with you.

I have the same problem. Any suggestions appreciated! Thanks.

Hi Jessica, Sorry to hear you're running into the same issue! I've enlisted the help of our support engineers to take a closer and see why you're unable to download the application. Be on the lookout for a response soon!

Same issue here. Although to be clear, it seems as if it is downloaded. It won't open. I have tried clicking on the app store's "open" button, using launchpad, and even right-clicking on the icon in my applications folder.

Hi Jeff! In order to open Peek 360 in a Mac environment, you need to download the app from the App Store. It sounds like you've already checked off this step! Do you see the Peek 360 icon in your Navigation Toolbar? If so, follow the prompt to sign in. After logging in, you'll be ready to record screencasts by clicking on the Peek icon! If you're still having trouble using Peek 360, can you share a screenshot of what you see on your end? You can share it with me by using this private link.

Peek 360 will not launch on Mac | Articulate

LaurenConnelly
Staff
5 years ago
Hi Dori!

You should be able to access the other applications in the Articulate 360 desktop application.

Do you see the Articulate 360 shortcut on your desktop? Here's what it looks like:

If not, you can search your computer for Articulate 360 and open the app that way. Here's what that looks like in action. Link
CaseyAlltop
Community Member
4 years ago
I am having the same issue as everyone else here. I went through the security steps and it still will not open. Help, please!
RenGomez
Staff
4 years ago
Hi Casey,

Thanks for reaching out and sharing that the steps shared above did not help! I've opened a case on your behalf with our support team to take a closer look and figure out what's happening behind the scenes here.

Be on the lookout for a reply soon!
JillLeontiadis
Community Member
4 years ago
I am having the same problem and I downloaded Peek 360, unlocked it as advised, and downloaded parallels desktop which asks to have access to all of my files, downloads, and desktop, and even after that it is still not working. This is beyond frustrating.
RenGomez
Staff
4 years ago
Hi Jill,

I'm sorry to hear you're running into this issue as well! I'll have our team connect with you and see what's causing the hold-up in getting Peek 360 to work! They'll reach out shortly and lend a hand!
JonathanPfeffer
Community Member
4 years ago
I'm having the same issue...
- BeccaLevan
  Community Member
  4 years ago
  Welcome to E-Learning Heroes, Jonathan! ⭐️
  
  If you're still having trouble using Peek 360 on your Mac after downloading the Peek 360 app from the App Store and have signed in successfully from the Peek 360 icon on the Toolbar:
  
  Try a simple restart of the computer to see if that does the trick. If not, connect with us here so we can dig in deeper!
ZoeMiranda
Community Member
4 months ago
I have downloaded peek 360 and it will not open. I cannot access Storyline on my MAC. I have trouble shoot and unble to open, please help!
LucianaPiazza
Staff
4 months ago
Hi Zoe,

Thanks so much for reaching out! I see that you've opened a support case and you're working with my colleague Swapnil. You're in great hands!

We'll continue the conversation over in your case.

Have a great day!