Forum Discussion

LandiJacobs-079's avatar
LandiJacobs-079
Community Member
3 years ago

Photos and Illustrations

To whom it may concern,

I have recently downloaded the Articulate 360 license as a corporate group license.  I have worked on Articulate for many years and am familiar with the program however when I tried now to open the Photos and Illustrations options then I get the attached screen...

I am not sure if this is a company restriction on our end or whether this is a SL issue.  The other SL license holders as part of our corporate account is experiencing the same issue.

Looking forward to your soonest feedback.

Best regards

Landi 

storyline 360
  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    3 years ago

    Hi, Landi.

    Thank you for reaching out! I'm sorry to hear you're having trouble downloading photos and illustrations from the Content Library. 

    Please take a look at the article below, and let's start by checking the network endpoints and ports listed here (you might need to get help from your IT department):

    If you are still having problems after adding those to your allow list, I'd encourage you to open a support case with our engineers so we can see what's going on.

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