Forum Discussion

EPurtell's avatar
EPurtell
Community Member
11 years ago

Play and Stop buttons greyed out in Timeline

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them? Thanks!
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

    In this update, we have implemented a fix for:

    • Timeline preview buttons weren't always clickable.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

LindaVincent-Sm's avatar
LindaVincent-Sm
Community Member
4 years ago

This is still an issue. I'm on Storyline 360, I update every time I'm notified, but it's not fixed. I've tried all the solutions listed. This time the only thing that worked was shutting down all the programs on my computer and restarting the computer. This has driven me crazy for years. Just in case another program could be interfering, I have the following programs running on my computer at the same time - Microsoft Office 365 ProPlus - including Outlook, PowerPoint, Word, Excel, and Teams.

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