Forum Discussion
Play and Stop buttons greyed out in Timeline
Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?
Thanks!
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).
In this update, we have implemented a fix for:
- Timeline preview buttons weren't always clickable.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Hi Linda!
I'm sorry this is affecting your workflow! It sounds like you're using the latest version of Storyline 360, Storyline 360 (Build 3.49.24347.0), and the only thing that has worked is closing all programs and restarting the computer.
Is this happening with all projects or a specific project? I want our Support Engineers to step in to offer their expertise. You can connect with a Support Engineer to start troubleshooting. I'll keep an eye on your case to see how it progresses!
The issue seems to be random. I will make notes as it happens about what is open, what is in the project, etc. Maybe that will lead to a clue as what the issue is. I'll keep my eye on this thread to see if someone else has any "hints" as to what the issue might be.
