Forum Discussion

JakeMcDonnell-5's avatar
JakeMcDonnell-5
Community Member
2 years ago

Play/Pause Player Button Strange Behavior in Review 360

Has anyone experienced some weird behaviors with the play/pause button located in the Articulate Player while reviewing a Storyline project in Review 360? When I publish a Review link and start cl...
Review 360
JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hello Jake, 

Thanks for the additional details. I've added this to your support case so the support engineer handling the case can review it!

MollyJarboe-682's avatar
MollyJarboe-682
Community Member
5 months ago

Was this resolved?  I am having the same issue with audio starting over when my reviewers press play after pausing in Review360.  

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    5 months ago

    Hi MollyJarboe-682,

    Sorry to hear that you ran into this issue. I checked JakeMcDonnell-5's case, and the troubleshooting step provided was to turn off all active browser extensions to see if these are what's causing the behavior. If you're using Microsoft Edge specifically, here's a guide on how to turn off extensions in Microsoft Edge. Additionally, please ensure you're using the latest version of your browser. 

     

    For Microsoft Edge, if the problem persists, you can try resetting Edge to its default settings by following these steps:

    1. Click the three dots in the top-right corner and then click on “Settings”.
    2. On the left side of the window, click on “Reset Settings“.
    3. In the main window, click on “Restore settings to their default values“.
    4. To complete the restoration process, click on the “Reset” button.
    5. Reopen the browser and test your course.

    If you're not using Edge and are still encountering the behavior, please open a case with our support team here to connect with a support engineer for further troubleshooting.