Poor image quality when uploading an image with Rise

Ashley, when I zoom in the image looks good. I captured the picture in 1200 dpi (which is overly exaggerated) just to see if it made any difference without the zoom: it doesn't :(

I will give SVG a try though.

Regarding the scaling functioning, components such as cards or accordions need to reduce the size of the picture a lot to make it fit, but I was expecting the carousel to have a better definition without having to zoom in since its size is quite wide.

Thanks one more time. I really hope Articulate can make some improvement with this regard, especially for those of us creating application tutorials!

Thanks, Cintia. I do see some other users who reported similar about a loss of quality, so I'll share your experience with our team too. Let me know if you need anything else, and I'll keep you posted here with any updates from our end. 

Hi all,

Is that thread still open? Because I'm having the same trouble again. I felt, that at some point the quality of importet selfmade, uploaded pictures in PNG or JPG format was consistently good. Yet since I have to work much more with Rise, it starts bugging me, that 4 out of 5 uploaded PNG or JPG pictures look bad. I'll add screenshot 02-06_zus.... which looks really great and then Rise_pic_quality, which is how it looks after the upload.

You could also see this in my rise course ...
https://rise.articulate.com/share/95tTcusdulSH6r9QK_XwVpCVnGEPwOKK

in Lesson 6 "Zusammenhang: Persönlichkeitstyp und Ich-Zustand"

Anything I or you can do about the quality of the uploads? Thx in advance for your support and best regards

Roland

Hi Roland,

Thanks for those screenshots--I can clearly see the loss of quality in Rise! I'm going to add these examples to our report. Our team is still working on this issue, and we'll let you know as soon as it's resolved. 

Thx guys. I really appreciate your support. 

As said, every once in a while the upload does not impair the quality at all and then it looks just smashing. The more it bothers ones eye when this is not the case.

Have a nice weekend. Roland

Thanks for checking in, Cintia! We don't have an ETA on this just yet, but we'll be sure to keep you posted. You'll also be notified immediately since you're subscribed to this discussion. 

Thanks again for sharing those .png files with us, Roland. Super helpful, as the more examples the better! You're also subscribed to this discussion, and we'll keep you posted on this issue's progress here!

I'm experiencing the same issues as per attached link and even the colours are changed. Any movement on this issue would be appreciated. 

Welcome to the community, Nina! 👋

Thanks for adding your voice here–I've added your side-by-side comparison to the report and soon as we have any more information, you'll also be notified right away. 

Really appreciate everyone staying tuned while we sort this issue out, and we're here if you need anything else in the meantime!

I am also facing this issue, any ETA on when this update will be published?

By the way this issue only occurs when you insert a full page width size image, but does not occur when you have an image with text next to it. 

dn

You'd like more examples? I have more, than you could probably handle ;-).

However, this Rise project, Lesson 6 of 10 ("Umsetzungsauftrag: Motive kennen") ...
https://rise.articulate.com/share/aP4sGaNO7mF_mNqHB9h1M_W9zCgN23UK... shows something interessting:

I have added a Gallery / Carrousel interaction including 5 pics. While pic 1 looks terrible, pic 2 and 3 look as expected and pic 4 and 5 look terrible again.

Obviously sometime the pic upload seems to work just fine and sometime it doesn't. Expecting eagerly your fix, as I have a "go-live" stop, for as long as the pic quality remains unreliable like this.

But since I'm gonna be on a holiday leave for the next three and half a week, you can be sure that this issue is not going to bother me for the time being ;-).

Still hope, it's fixed by then and wish you all a great holiday time too.
Cheers Roland