Forum Discussion

sophiajanee's avatar
sophiajanee
Community Member
8 months ago

Pop- up window too large

Hello, when I press the publish button, the publishing window that pops up is too large and I can't actually press the button (see image). I cannot resize the window by dragging the corners. Please a...
Articulate 360
storyline 360
CrystalSantiago's avatar
CrystalSantiago
Community Member
23 days ago

Did anyone on this thread open a ticket with Articulate support? If so - would you mind sending me case numbers? I am compiling all of our articles and tickets for "Senior Customer Support Engineer" Cleober Sinues. This person keeps going in circles blaming my computer when it is clear that we all have different make/model PCs and it isn't just happening to me. I can tell by several different article dates this has been happening roughly 11 months. Interacting with this Storyline engineer is evidence they have not been moving toward fixing this issue. Please send me case numbers if you have them :) 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    22 days ago

    Hi CrystalSantiago​!

    Thanks for reaching out!

    I completely understand how frustrating it can feel when an issue takes longer than expected to resolve. I'm sorry for the trouble you've encountered so far. I see that your support case has been escalated to my colleague Victor, who is a senior support engineer. It looks like he just connected with you via e-mail to discuss next steps. Please know that we're committed to finding the right solution for you.

    Thank you for your patience. We're here to help and we'll keep working with you until this is resolved!