Forum Discussion

KayGould's avatar
KayGould
Community Member
2 years ago

Post Account Expiry - Existing Rise Courses

My Rise 360 account will expire shortly. The account contains a number of courses. 

As I am not in a position to renew my Rise subscription at the present time (and probably not for at least another year), could you please tell me what options I have in terms being able to get back to editing my Rise courses once I am in a position to renew my subscription.

I understand that any existing courses within my account will be retained on the Rise servers for six months after the account expires. However, in the case that I am not able renew the subscription within this timeframe, could you please let me know my options.

It would be a huge disappointment to find that my courses are somehow 'lost' after the six month server retainer period, as an immense amount of work has gone into authoring the courses. 

FYI - I have already exported/published my existing courses in web format.

  • Hi there!

    Thank you for contacting our support team. Should you have any inquiries regarding John's suggestion of transferring your content to another account temporarily, please do not hesitate to reply to his email. We are always here to assist you with any concerns you may have.