Forum Discussion

ColinDavis's avatar
ColinDavis
Community Member
4 months ago
Solved

PowerPoint Import Crashing since installing StoryLine 360 June 2025 Update

Since installing the June 17 2025 Update to StoryLine 360, I'm getting crashes importing PowerPoint files, even ones that worked 2 weeks ago.  I have confirmed with a colleague who has the same probl...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    4 months ago

    Hi Everyone!

    Sorry to hear you've encountered this issue when importing PowerPoint content to Storyline!

    I see that you have all connected with our support engineers, who confirmed this behavior was related to a bug in Storyline version 3.101.34880.0. I'm happy to share we just released a new update for Storyline, which includes a fix for this bug.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions, here.

    Please let me know if you have any questions about this update, or the issue you reported!

PatriciadeSouza's avatar
PatriciadeSouza
Community Member
2 months ago

I am having trouble importing Powerpoint slides - I'm on Storyline v.3.103.35301.0... any advice as to how i get this fixed??

  • KellyAuner's avatar
    KellyAuner
    Staff
    31 days ago

    Hi PatriciadeSouza,

    I'm happy to help!

    I tested importing a PowerPoint file into Storyline 360, version 3.103.35301.0. The file loaded successfully without any issues. Are you seeing an error message? If so, please see these possible reasons. 

    If it's still not working, it'd be helpful to learn if this happens with multiple .ppt files, and if it persists in a new Storyline file as well. If that's the case, please try a Storyline repair and let us know if you need help!