Forum Discussion

ColinDavis's avatar
ColinDavis
Community Member
4 months ago
Solved

PowerPoint Import Crashing since installing StoryLine 360 June 2025 Update

Since installing the June 17 2025 Update to StoryLine 360, I'm getting crashes importing PowerPoint files, even ones that worked 2 weeks ago.  I have confirmed with a colleague who has the same probl...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    4 months ago

    Hi Everyone!

    Sorry to hear you've encountered this issue when importing PowerPoint content to Storyline!

    I see that you have all connected with our support engineers, who confirmed this behavior was related to a bug in Storyline version 3.101.34880.0. I'm happy to share we just released a new update for Storyline, which includes a fix for this bug.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions, here.

    Please let me know if you have any questions about this update, or the issue you reported!

AndyLangmuir's avatar
AndyLangmuir
Community Member
2 months ago

Same issue with the latest (August 2025) update. Rolled back to May and it is importing PowerPoint again.

  • ColinDavis's avatar
    ColinDavis
    Community Member
    2 months ago

    I've just imported 2 PowerPoint files using the August 2025 version of Storyline, with no problem.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi, AndyLangmuir!

    I see you connected with my teammate, Mcgem. It looks like they emailed you troubleshooting steps on September 8th. Please let Mcgem know if you still need assistance, and they'll be happy to help!