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kalinwu's avatar
kalinwu
Community Member
2 years ago

Powerpoint Import failure

I try many different ways that I found from this forum , but it never able to import, please refer to the below error report . Thank you

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|a8eea07d-64ef-4fa7-9189-fdeaaaa96b9e</UserId>
<HardwareId>YCE3F-WH1AU-U9VT1-PR9RR-F7Q3P</HardwareId>
<Message>Illegal characters in path.</Message>
<StackTrace> at void System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(string fullPath)
at void System.Security.Permissions.FileIOPermission.QuickDemand(FileIOPermissionAccess access, string fullPath, bool checkForDuplicates, bool needFullPath)
at string System.IO.Path.GetFullPath(string path)
at string System.Drawing.IntSecurity.UnsafeGetFullPath(string fileName)
at void System.Drawing.IntSecurity.DemandReadFileIO(string fileName)
at Image System.Drawing.Image.FromFile(string filename, bool useEmbeddedColorManagement)
at IImportViewData Articulate.Storyline.Import.PowerPoint.PowerPointImporter.CreateProjectInfo(ExportResult result, PowerPointExportInformation exportInfo)
at IImportViewData Articulate.Storyline.Import.PowerPoint.PowerPointImporter.FetchSlideSelectionInfo(string filename, IProgress progress)
at void Articulate.Storyline.Forms.InsertSlide.TabDialog.Tabs.ImportTab.ShowSlideSelectionUI(string filePath, ImportFileType importFileType, object userData)+(IProgress progress) =&gt; { }</StackTrace>
</ErrorReport>

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Kalin,

    I'm happy to help troubleshoot this issue and would like to start with these items:

    1. Rename the PowerPoint presentation to a simple name such as test.pptx
    2. Move the PowerPoint file to the root of Drive C:, to avoid illegal characters in the path. Try importing again after applying steps 1 and 2.
    3. If the issue persists, check out the items in this article:

    We'd be happy to look at your PowerPoint file if none of the above solutions work. Would you be willing to share a copy of your PowerPoint file here or privately through a support case so we can look at it? We'll delete it when we're done testing! 

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