Forum Discussion
Tried two days ago to import a new PPTX file and the import failed. I get the error message, "Failed to import PowerPoint presentation", and I reviewed the document pointed to (no passwords/security issues). Like Paul, corp IT manages the updates and because of our DoD related business, these are up to date. The feature was working fine early last week for me, but I noticed an update was installed August 22, 2023. There is another location that is having the same problem, and we need to get this resolved soon. Ideas?
- StevenBenassi2 years agoStaff
Hi Cynthia!
Sorry to hear you've also run into issues when importing PowerPoint files to Storyline! I'd be happy to help troubleshoot and have some follow-up questions to start.
- Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring to avoid erratic behavior.
- Does your Storyline course contain a screen recording? Our team is actively monitoring a known issue that causes PowerPoint imports to fail after inserting a screen recording.
- Did this behavior begin after upgrading to the latest version of Storyline 360? Also, does reverting back to build 3.78.30747.0 produce the same issue?
If you're willing to share copies of the affected files, our support engineers would be happy to investigate this further. You can share them here in this discussion or privately through a support case.
We'll delete them from our system as soon as we're finished!
- CynthiaReading2 years agoCommunity Member
Thanks for your reply, Steven!
In response to your email questions:
* Are you working locally? We recommend you
<https://urldefense.com/v3/- EricSantos2 years agoStaff
Hi Cynthia,
Sorry, but it seems the URL from Steven's reply was blocked by your network when you quoted it, so the rest of your message was snipped. Do you mind resending your post above? You can edit out the hyperlinks if you'd like to quote Steven.
Thanks!