Forum Discussion
Presenter 360 publishing error, reported a week ago, still no solution. Please help
I recorded narration and marks to a pre-made ppt file using Articulate Presenter, failed in publishing. I have done the following actions:
- Reboot computer and re-publishing, failed
- Cut file into smaller files (about 20pages): failed
- Cut into several very small files(less than 10 pages); some of these some file published successfully but some others failed
- Imported the slides into a new ppt file and publish again (user guide suggested): failed
- Tried to publish through story line: lost marks and word font get massed up.
- Saved ppt into as a new file in document folder of C drive and then publish again (trick suggested by Articulate): did not work
- Update windows and re-publish (trick suggested by Articulate): did not work
The failure message showed up always at the stage of "clean up temporary file"
20 Replies
Hi Todd,
I've replied to you in this other discussion here! Our support engineers are taking a look and will get back to you shortly!
Was there a solution for this -- I have it on 3 of 5 presentations I am trying to publish
Hi Gina,
Thanks for reaching out and a good call to get a support case started. It looks like the latest update in Studio 360 helped resolve the publishing issues you were seeing.
Feel free to let my teammate, Eric, know if you run into any other issues in your case!
Sorry, our internal security blocked my ability to reply to your message - thanks, the update did resolve my issue. It was really timely for me.
Thanks,
Gina
I am having a similar issue with error report. Is there someone i can contact?
Hi Nikkee,
I'm sorry to hear that you're experiencing a similar issue! I've opened a support case on your behalf so we can investigate what's going on. You should be hearing from one of our Support Engineers soon via email.
