I've already reached out to your support team about this last year, but nothing is resolved and I am in a frustrating position of not being able to publish anything through Studio. The issue: I have a presentation that is French, and a presentation in English. They are a translated version of the same presentation, saved as two separate files with different names. I publish one at a time, then move them into a separate folder before publishing the next one. When I publish them individually, somehow Articulate is swapping some slides from each presentation, and using the French version in English and vice versa. The presentation file itself is perfectly fine, with no exchanged slides, yet every time I publish, this happens. It happens with every single presentation that is translated. What I have done so far: Submitted a case to Articulate support Uninstalled Articulate Cleared the Articulate cache Purchased an entire new laptop I have not had this issue with Storyline or Rise, yet.

Forum Discussion

Community Member

29 days ago

Presenter publishing English slides in French

I've already reached out to your support team about this last year, but nothing is resolved and I am in a frustrating position of not being able to publish anything through Studio.

The issue:

I have a presentation that is French, and a presentation in English. They are a translated version of the same presentation, saved as two separate files with different names. I publish one at a time, then move them into a separate folder before publishing the next one.
When I publish them individually, somehow Articulate is swapping some slides from each presentation, and using the French version in English and vice versa.
The presentation file itself is perfectly fine, with no exchanged slides, yet every time I publish, this happens. It happens with every single presentation that is translated.

What I have done so far:

Submitted a case to Articulate support
Uninstalled Articulate
Cleared the Articulate cache
Purchased an entire new laptop

I have not had this issue with Storyline or Rise, yet.

other

Studio 360

2 Replies

EricSantos
Staff
28 days ago
Copy Link
Hello valerieshaw,

I'm sorry to hear that the issue is still happening on your end. I appreciate you sharing details of what you're experiencing and the troubleshooting you've done so far!

We'd be happy to continue assisting you until the problem is resolved. You were coordinating with our team to schedule a screen-sharing session. Please feel free to respond to case #00899734 in your inbox so we can resume troubleshooting and find a good schedule for the screen-sharing session.

I have also informed Lianne regarding this follow-up post.

Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed.
- valerieshaw
  Community Member
  28 days ago
  Copy Link
  Thank you,
  
  from your support team:
  
  "Thanks for the update. We can also use Zoom in case your IT doesn't allow you to install ScreenMeet. I'm free tonight between 11:30 PM until the next day at 8 AM US ET."
  
  I'm not able to participate in a session between the hours of 11:30 PM and 8 AM, and am unable to use Zoom or ScreenMeet per company policy, sorry :(
  
  I did some searching through the other discussions on this forum, and it seems like this is a known issue, and I'm not sure that sharing a screen is going to help as I've published hundreds of modules without issue until this suddenly started happening late last year, and now persisting even with a new computer. Has a solution ever been discovered for other folks who had this issue?
  
  Thank you for trying to get this resolved for me, I appreciate the help

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I've already reached out to your support team about this last year, but nothing is resolved and I am in a frustrating position of not being able to publish anything through Studio.

The issue:

I have a presentation that is French, and a presentation in English. They are a translated version of the same presentation, saved as two separate files with different names. I publish one at a time, then move them into a separate folder before publishing the next one.
When I publish them individually, somehow Articulate is swapping some slides from each presentation, and using the French version in English and vice versa.
The presentation file itself is perfectly fine, with no exchanged slides, yet every time I publish, this happens. It happens with every single presentation that is translated.

What I have done so far:

Submitted a case to Articulate support
Uninstalled Articulate
Cleared the Articulate cache
Purchased an entire new laptop

I have not had this issue with Storyline or Rise, yet.

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I've already reached out to your support team about this last year, but nothing is resolved and I am in a frustrating position of not being able to publish anything through Studio.

The issue:

I have a presentation that is French, and a presentation in English. They are a translated version of the same presentation, saved as two separate files with different names. I publish one at a time, then move them into a separate folder before publishing the next one.
When I publish them individually, somehow Articulate is swapping some slides from each presentation, and using the French version in English and vice versa.
The presentation file itself is perfectly fine, with no exchanged slides, yet every time I publish, this happens. It happens with every single presentation that is translated.

What I have done so far:

Submitted a case to Articulate support
Uninstalled Articulate
Cleared the Articulate cache
Purchased an entire new laptop

I have not had this issue with Storyline or Rise, yet.

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Hello valerieshaw,

I'm sorry to hear that the issue is still happening on your end. I appreciate you sharing details of what you're experiencing and the troubleshooting you've done so far!

We'd be happy to continue assisting you until the problem is resolved. You were coordinating with our team to schedule a screen-sharing session. Please feel free to respond to case #00899734 in your inbox so we can resume troubleshooting and find a good schedule for the screen-sharing session.

I have also informed Lianne regarding this follow-up post.

Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed.

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Hello ,

I'm sorry to hear that the issue is still happening on your end. I appreciate you sharing details of what you're experiencing and the troubleshooting you've done so far!

I have also informed Lianne regarding this follow-up post.

Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed.

Thank you,

from your support team:

\"Thanks for the update. We can also use Zoom in case your IT doesn't allow you to install ScreenMeet. I'm free tonight between 11:30 PM until the next day at 8 AM US ET.\"

I'm not able to participate in a session between the hours of 11:30 PM and 8 AM, and am unable to use Zoom or ScreenMeet per company policy, sorry :(

I did some searching through the other discussions on this forum, and it seems like this is a known issue, and I'm not sure that sharing a screen is going to help as I've published hundreds of modules without issue until this suddenly started happening late last year, and now persisting even with a new computer. Has a solution ever been discovered for other folks who had this issue?

Thank you for trying to get this resolved for me, I appreciate the help

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-05T06:11:24.319-08:00","lastPublishTime":"2025-03-05T06:11:24.319-08:00","metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1218727/message:1218847","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"873","rawBody":"

Thank you,

from your support team:

\"Thanks for the update. We can also use Zoom in case your IT doesn't allow you to install ScreenMeet. I'm free tonight between 11:30 PM until the next day at 8 AM US ET.\"

I'm not able to participate in a session between the hours of 11:30 PM and 8 AM, and am unable to use Zoom or ScreenMeet per company policy, sorry :(

Thank you for trying to get this resolved for me, I appreciate the help

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Presenter publishing English slides in French

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