Preview and publish shows error after a while

Hi Mateusz,

I'm sorry you're having this issue with Storyline 360! Have you tried doing a repair of the software? Here's an article on how to do that.

If that doesn't work for you, you can open a support case and we can get to the bottom of what's going on.

Thanks for reaching out!

Hello,

I have similar issues, new projects, older projects, keep getting errors either when trying to publish or just randomly working. I have to close / open a project to continue several times per hour sometimes. Since the last couple of updates this happens. I'll try the repair suggestion. 

OK, so  I wrote the above message, uninstalled SL, reinstalled and now just got an error...

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|21f367ac-768f-4425-b8bc-4448468d265f</UserId>
<HardwareId>KQYWV-MHKL3-F911A-UUVVT-1PRFH</HardwareId>
<Message>The system cannot find message text for message number 0x%1 in the message file for %2.
</Message>
<StackTrace> at void System.IO.__Error.WinIOError(int errorCode, string maybeFullPath)
at string System.IO.File.InternalCopy(string sourceFileName, string destFileName, bool overwrite, bool checkHost)
at void System.IO.File.Copy(string sourceFileName, string destFileName, bool overwrite)
at bool Articulate.Design.Publish.Player.PlayerImageBase.a(string A_0, IAsset A_1)
at string Articulate.Design.Publish.Player.PlayerImageBase.b(string A_0, IAsset A_1)
at string Articulate.Design.Publish.Player.PlayerImageBase.SaveToFile(string fileName, bool html5)
at async Task Articulate.Design.UI.PlayerProperties.PlayerLayout.PlayerLayoutTab.bj()
at async void Articulate.Design.UI.PlayerProperties.PlayerLayout.PlayerLayoutTab.LoadData()
at void System.Runtime.CompilerServices.AsyncMethodBuilderCore.ThrowAsync(Exception exception, SynchronizationContext targetContext)+(object state) =&gt; { }</StackTrace>
</ErrorReport>

Not sure what can cause these errors. I'll open a support case soon hopefully this can be fixed. But maybe other users can see this and write if they get strange errors recently.... For me it happens more when trying to preview but also when clicking on the player. 

how much GByte free space do you have on your system drive (usually c:)

next try: do you publish to a dropbox folder?

I've performed reapir earlier - didn't help.

I have plenty of the free space on the disks. I publish onto local disk, but publish is not such a big deal, you don't use it often. The bigger problem is with preview, as you use it regularly through the day.

What I noticed is that I have to keep my DB sync paused every time I work in SL. And this worked just fine for me but recently just like Mateusz above have these errors popping up...

is there any difference between courses/slides
 - without audio
 - with audio

I love the storyline error messages :(

an error in an error message - the error handler is called wrong

"The system cannot find message text for message 0x%1 in the message file for %2"

how easy would be debugging if the error message would be complete

It's copy pasted from a SL error report.

When it says "SL has encountered an error and it needs to close..." there's a link there saying "send us this information to investigate..." I copied the above from there.