Forum Discussion
Preview and Published version has black screen with three loading dots...
I have just experienced this problem for the first time. Last month, courses published as they should. Now when published they start with a black screen and white arrow. My first slide comprises a text box, photo and arrow picture with a trigger on the arrow to jump to next slide. The 'save question bank' work around above does not solve the problem for me. Help please.
Hello Errol,
Happy to help!
Can I ask if publishing your courses using an older version of Storyline 360 fixes the behavior? Here's how you can downgrade your installation to an older version for testing. Since you mentioned that your courses worked about a month ago, try installing Update 80 and using that to publish your course to see if they will load.
Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look why they aren't loading properly when published using the latest version of Storyline 360? We'll delete it afterwards!
Thanks Jose. Thanks for the quick response. I've actually opened a support
case (Case #03988782) and hope to hear back soon. It may require a downgrade
but that suggests an issue with the new version. I note that this issue
seems to pop up every so often over the years.Regards
Errol
Hi Errol!
Thanks for sharing the feedback!
Smart move on opening a support case! I see that your file has been received by our support team, so you should be hearing from them shortly.
We can continue troubleshooting through your case to keep all information in one spot.
